fan77's Privacy Policy
Your personal information is of the utmost importance to us. This page clearly describes how fan77 collects, uses, and protects your information.
Table of Contents
This Privacy Policy ("Policy") applies to all services, websites, and mobile applications of the fan77 platform. By visiting or using fan77.lat, you will be considered to have fully accepted the terms described in this Policy. If you disagree with any part of this Policy, please refrain from using our services.
Introduction and Definitions
About the Platform
fan77 is an online betting and casino platform in Bangladesh that provides users with cricket, sports betting, slots, fishing games, and other entertainment gaming experiences. We deeply respect your privacy and are committed to ensuring the protection of your personal information.
Key Definitions
The meanings of some important terms used in this Policy are provided below:
- "Personal Information" — Any information that can directly or indirectly identify you, such as your name, email address, mobile number, and financial details.
- "Processing" — Any operation performed on personal information, such as collection, storage, use, modification, disclosure, or deletion.
- "Cookies" — Small data files stored in your browser that help remember your browsing preferences and experience.
- "Third Party" — Any person, organisation, or service provider other than fan77 and the user.
- "IP Address" — A unique numerical identifier assigned to every device connected to the internet.
Data Collection
We collect various types of information to facilitate your registration, transactions, and gaming activities on the fan77 platform. The following is a detailed description of what information is collected and how:
2.1 Information You Provide Directly
Information you voluntarily provide when you create an account, log in, or use the services on fan77:
- Full name and username
- Email address and mobile number
- Date of birth (for age verification — only users aged 21 or above are approved for an account)
- Address and location-related information
- Identity document details (for identity verification purposes)
- bKash, Nagad, or Rocket number (for transaction purposes)
- Any information provided when contacting our support team
2.2 Automatically Collected Information
When you use the fan77 platform, certain information is collected automatically:
- IP address and the type of connected device
- Browser type, version, and operating system
- Activity logs on the platform (login time, game play history)
- Page visits and click patterns
- Session duration and navigation patterns
- Information obtained through cookies and similar tracking technologies
2.3 Transaction-Related Information
To process your financial transactions, we store the transaction amount, date, time, and payment method details. This information is automatically recorded during deposits and withdrawals via bKash, Nagad, or Rocket. This information is necessary to comply with the rules regarding the minimum deposit amount of ৳100 and the minimum withdrawal amount of ৳1,000.
Use of Information
fan77 uses collected information only for legitimate purposes. The main purposes for which we use information are described below:
Account Management
We use your personal information to create, verify, manage, and secure your fan77 account. This information is essential for identity verification and fraud prevention.
Transaction Processing
Information is used to correctly process your deposit and withdrawal requests via bKash, Nagad, or Rocket, and to ensure financial security.
Customer Support
Our 24/7 Bengali live chat support team uses the necessary information to assist you and resolve your complaints and queries.
Safety and Security
We analyse information to detect and prevent unauthorised access to accounts, fraudulent activity, and cyber threats.
Service Improvement
Information is used to analyse user experience and improve the platform's performance and gaming experience. This helps us further enhance the games and features you prefer.
Communication and Notifications
We use your contact information to keep you informed about important account notifications, bonus offers, and service updates.
Important: fan77 never sells your personal information to third parties. Your information is used only for the purposes described in this Policy and as required by law.
Data Storage and Security
4.1 Retention Period
We retain your personal information for as long as your account is active or as needed to provide services. Even after account closure, information may be retained for a specified period for legal obligations, dispute resolution, and contract enforcement. Financial transaction records are generally retained for 5 to 7 years.
4.2 Security Measures
fan77 uses industry-standard security technologies to protect your information:
- SSL Encryption: All data transmissions are secured with 256-bit SSL encryption.
- Data Encryption: Sensitive information is always stored in an encrypted state.
- Firewall Protection: Advanced firewall systems prevent unauthorised access.
- Regular Security Audits: Our systems undergo regular security assessments.
- Access Controls: Only authorised personnel can access the information they need.
- Two-Factor Authentication: Two-factor authentication is available as an additional security layer for your account.
4.3 Steps in the Event of a Data Breach
If a data security breach occurs that may affect your personal information, we will notify you as quickly as possible via email and through a notification on the platform. At the same time, the incident will be investigated and the necessary corrective measures will be taken.
Sharing Information with Third Parties
fan77 does not sell your personal information. However, in certain circumstances it may be necessary to share information with third parties. These circumstances are clearly outlined below.
5.1 Payment Processors
The necessary information is shared with bKash, Nagad, and Rocket to complete your deposit and withdrawal processes. These payment service providers follow their own privacy policies and handle your information using their own protective practices.
5.2 Game Software Providers
Our game software providers, including Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe, may access gaming activity information in the course of providing specific services. This information is used solely to ensure the correct functioning of games and fair play.
5.3 Legal Requirements
We may be legally required to disclose information in the following circumstances:
- Upon a court order or a lawful request from a government authority
- To comply with anti-money laundering regulations (AML)
- To assist the relevant authorities in investigating and preventing fraudulent activity
- As evidence in any judicial proceeding
5.4 Business Transfers
In the event of a business merger, acquisition, or asset transfer, user information may be transferred. In such cases you will be notified in advance, and equivalent privacy protections under this Policy will continue under the new ownership.
Cookies and Tracking
6.1 What Are Cookies and Why Are They Used
Cookies are small text files stored in your browser. fan77 uses cookies for the following purposes:
- Essential Cookies: Essential for login status, session management, and security.
- Functional Cookies: Remember your language preferences, game settings, and user preferences.
- Analytics Cookies: Analyse user behaviour to help improve the platform.
- Performance Cookies: Monitor page loading speed and performance.
6.2 Cookie Controls
You can accept or reject cookies from your browser settings. Please note, however, that disabling essential cookies may disrupt some core functions of the platform. Cookie management options are generally available in the settings of Chrome, Firefox, Safari, and Edge browsers.
6.3 Other Tracking Technologies
In addition to cookies, we may use web beacons, pixel tags, and local storage technologies. These technologies are used to improve page performance and to understand your usage patterns. They are also covered by this Privacy Policy.
Your Rights
fan77 believes you should have full control over your personal information. We therefore ensure the following rights for our users:
Right to Access
You may request details of the information we hold about you at any time. We will provide this information within a reasonable time.
Right to Rectification
If your information contains an error or is incomplete, you may request that it be corrected or updated. This can be done directly from your account settings or through support.
Right to Erasure
In certain circumstances you may request the deletion of your personal information. However, some information may be required to be retained for a specified period due to legal obligations.
Right to Restrict Processing
In certain cases you may request that the processing of your information be limited. In such cases we will retain the information but will not use it for any other purpose.
Right to Data Portability
You have the right to receive your automatically processed information in a structured, commonly used, and machine-readable format.
Right to Object
If you have objections to how your information is being used, particularly regarding marketing communications, you may raise an objection at any time.
How to Exercise Your Rights: To exercise any of your rights, contact us at [email protected] or via 24/7 live chat. We will review your request as promptly as possible.
Protection of Minors
fan77 is for users aged 21 and above only. We do not collect or process information from minors.
Age Verification System
Age verification is mandatory when registering on the fan77 platform. If we find that a minor has created an account by providing false information, that account will be closed immediately and the collected data will be deleted. We encourage parents to monitor their children's online activities and use parental control software.
Action in Suspicious Cases
If you suspect that a minor is using fan77's services, please notify our support team. We will take the necessary steps promptly. To learn more about responsible gaming, visit our Responsible Gaming page.
Policy Changes
Change Notification
fan77 reserves the right to change or update this privacy policy from time to time. If any significant changes are made, we will notify you in the following ways:
- A notification will be sent to your registered email address.
- A notification will be displayed when you log in to the platform.
- The "Last Updated" date at the top of this page will be changed.
Acceptance of the Updated Policy
If you continue using the fan77 platform after being notified of changes, you will be considered to have fully accepted the updated policy. If you do not agree with the updated policy, please contact us to close your account.
Contact Us
Privacy Complaints & Inquiries
If you have any questions, concerns, or complaints about this privacy policy, please contact us using the methods below:
- Email: [email protected]
- Live Chat: 24/7 Bengali live chat support is available on the platform (BST, UTC+6).
Our support team will review your request and respond as quickly as possible. We are always committed to protecting your privacy, and your trust is our highest priority.
Related Policies
See the links below to read our other important policies:
- Terms & Conditions — Full terms of service use
- Responsible Gaming — Safe and responsible gaming guidelines
- About Us — Introduction to the fan77 platform
- FAQ — Frequently asked questions