fan77 Terms and Conditions — Your Rights and Responsibilities

These terms and conditions ("Terms") form a legally binding agreement between fan77 ("Platform", "we", "us") and the user of fan77 ("you", "user"). By using the fan77 website, app or any of its services, you are considered to have fully accepted these Terms.

fan77 is an online betting and casino platform operated specifically for players in Bangladesh. The platform follows SSL encryption and fair play principles and is committed to providing users with a safe and responsible gaming experience.

These Terms are written in English and this is the only authorised version. If any part of these Terms is found to be invalid under applicable law, the remaining parts will remain fully in effect.

The following eligibility criteria must be met to use the fan77 platform:

• You must be 21 years of age or older.
• You must be of sound mind and capable of making your own decisions.
• Participation in online betting and gaming activities must be legally permitted in your area.
• One person may operate only one account.

Creating or using an account on behalf of a minor is strictly prohibited. If this rule is violated, the account will be closed immediately and all balances will be forfeited.

To open an account at fan77, you must provide accurate and complete information in the registration form. The platform reserves the right to cancel an account if false information is provided.

Information Required at Registration

• Full name (as per national identity card)
• Date of birth
• Valid mobile number and email address
• Preferred payment method (bKash, Nagad or Rocket)

Single Account Policy

Only one account is permitted per device, IP address or household. If an attempt is made to create multiple accounts, all accounts and associated balances will be forfeited.

It is your responsibility to keep your account login details (username and password) completely confidential. Giving any third party access to your account is strictly prohibited.

• Use a strong password — at least 8 characters, including numbers and special characters.
• Always log out after using a public or shared device.
• If you notice any suspicious activity, notify the support team immediately.
• You are advised to change your password regularly.

fan77 will not be held responsible for unauthorised transactions made from your account, unless it can be proven that the incident occurred due to a fault on the platform's own part.

fan77 offers convenient and fast financial transactions through the most widely used mobile banking methods in Bangladesh.

Deposit

• Accepted methods: bKash, Nagad, Rocket
• Minimum deposit amount: ৳100
• Deposits are generally credited to the account instantly.
• Use the correct reference number when making a deposit — incorrect references may cause delays.

Withdrawal

• Minimum withdrawal amount: ৳1,000
• Withdrawals are generally completed within 10 to 45 minutes.
• The payment account registered with your profile must be used for withdrawals.
• Withdrawals will not be approved until bonus wagering requirements have been met.

Conversion and Currency

All transactions are processed in Bangladeshi Taka (BDT / ৳). Transactions in foreign currencies are not accepted.

Fraudulent Transactions

In the event of suspicious or fraudulent transactions, fan77 reserves the right to immediately suspend such transactions and notify the relevant authorities.

fan77 offers various bonuses and promotional offers for its new and regular members. Each bonus has its own terms, which are described in detail on the relevant promotion page.

Welcome Bonus

100% bonus on the first deposit for new members — up to a maximum of ৳20,000. To cash out this bonus, a wagering requirement of 25 times the total bonus amount must be fulfilled.

Wagering Requirement

• A wagering requirement of 25 times the bonus amount applies.
• Only bets placed on eligible games will count towards wagering.
• If wagering is not completed within the specified time limit, the bonus will be cancelled.
• If a withdrawal is made while a bonus is active, the bonus and any associated winnings may be forfeited.

VIP Program

The fan77 VIP program has three tiers — Bronze, Silver and Gold. You can move up to a higher tier through regular play, and cashback benefits increase at higher tiers:

• Bronze: weekly cashback up to 0.4%
• Silver: weekly cashback up to 0.8%
• Gold: weekly cashback up to 1.2%

Bonus Changes

fan77 reserves the right to change, suspend or cancel the terms of any bonus or promotion at any time. Notice will be given as far in advance as reasonably possible before any changes take effect.

All betting and gaming activities on fan77 are conducted in accordance with established rules. The specific rules for each game are described on the relevant game page.

Bet Acceptance and Cancellation

• Once a bet has been finally confirmed, it cannot be changed or cancelled.
• If a bet cannot be processed due to a technical issue, fan77 will cancel the bet and refund the stake.
• fan77 reserves the right to cancel bets placed due to incorrect odds or statistics.

Sports Betting

Special rules applicable to betting on cricket, football, kabaddi and other sports can be found in the relevant section. If a match or event is cancelled, the stake is refunded.

Live Gaming

In live casino games (such as Live Baccarat, Live Roulette, Sic Bo and Live Blackjack), the dealer's decision is considered final. In the event of a technical disconnection, the game result will be determined according to server records.

Fair Play

fan77 is committed to ensuring a fair and transparent environment in all games. In games that rely on a Random Number Generator (RNG), results are determined in a completely impartial manner.

The following activities are strictly prohibited on the fan77 platform:

• Creating or operating multiple accounts.
• Bonus fraud or misuse of any promotional offer.
• Participating in games using artificial software, bots or automation tools.
• Attempting to hack, manipulate or disrupt the platform's systems.
• Threatening, harassing or insulting other players or staff.
• Using the platform for money laundering or illegal activities.
• Betting in the name of or on behalf of a third party.
• Match fixing or attempting to influence results through any unfair means.

fan77 gives the highest priority to the protection of your personal information. How your information is collected, stored and used is described in detail in our Privacy Policy.

• Your personal information will never be sold to third parties.
• All transactions are secured through SSL encryption.
• Information may be provided to authorities in cases of legal obligation.
• Cookie and tracking data are used solely for the improvement of the platform.

You may request access to, correction of or deletion of your data — contact [email protected] for this.

fan77 takes responsible gaming very seriously. Gaming is a form of entertainment — we are always committed to ensuring it never becomes a cause of financial hardship or mental stress.

Self-Regulation Tools

• Setting deposit limits (daily, weekly, monthly)
• Setting bet limits
• Temporary self-exclusion facility
• Account cool-off for a set period of time

If you feel that gaming is having a negative impact on your life, please reach out through our 24/7 live chat support. For more information on responsible gaming, visit our Responsible Gaming page.

fan77 will not be liable for any loss in the following circumstances:

• If a game is interrupted mid-session due to loss of internet connection or an issue with the user's device.
• If the service is disrupted due to technical errors, server downtime, or a cyberattack.
• If a financial loss occurs due to the user's own mistake (such as placing a bet for the wrong amount).
• If a transaction is delayed due to delays or issues with a third-party payment service.
• In the event of theft or misuse of a user's login credentials, provided there is no fault in fan77's own systems.

In any circumstance, fan77's liability will be limited to a maximum of the principal amount involved in the transaction in question.

fan77 reserves the right to temporarily suspend or permanently close an account in the following circumstances:

• If any provision of these terms and conditions is violated.
• If the user does not cooperate with the identity verification process.
• If evidence of suspicious or fraudulent activity is found.
• At the user's own request (self-exclusion or a request to close the account).
• Due to legal obligations or regulatory directives.

Account Closure Process

If you wish to close your account yourself, send an email to [email protected] or contact us via 24/7 live chat. If there is a valid balance, the account will be closed after withdrawal.

In the event of any dispute or complaint, please contact our support team first. We aim to provide an initial response within 48 hours.

Complaint Process

• Step 1: Share the details via live chat or at [email protected].
• Step 2: The support team will review the complaint and propose a resolution.
• Step 3: If the matter is not resolved in the first two steps, it will be escalated to senior management.

Providing the relevant transaction ID, date and time, and a detailed description of the issue when submitting a complaint will speed up the process.

Final Decision

fan77's decision, based on technical records and server logs, will be considered final. However, if new evidence is presented by the user, the matter will be reconsidered.

fan77 reserves the right to modify these terms and conditions at any time. For significant changes, an effort will be made to notify users at least 7 days in advance.

• Continued use of the platform after updated terms and conditions are published will be considered your acceptance of the new terms.
• If you object to the new terms, you may request that your account be closed.
• The latest version will always be available on this page.

For any questions regarding these terms and conditions, please contact our support team — we are always ready to assist in Bengali.